Cancellations & Refunds
- Services and treatments are not transferable to other salons or individuals.
- We require a minimum of 48 hours’ notice for any appointment cancellation.
- A refund is provided where required in accordance with the Australian Consumer Law.
Services in Salon
- Refunds may be provided where required under Australian Consumer Law and are assessed at the discretion of the original salon. While we take all reasonable care, treatments and products may not be suitable for everyone. Refunds are not available for change-of-mind purchases.
- Please provide your Beauty Therapist with all relevant information that may affect your treatment and ensure you have realistic expectations of the results. Your Beauty Therapist will work with you to determine the best treatment and achievable outcome.
Products Purchased in Salon
- If a product purchased in-salon is found to be faulty it may be eligible for an exchange or refund within 30 days of purchase, subject to Essential Beauty’s discretion. To be considered, the product must be returned to the original place of purchase along with a valid receipt or proof of purchase.
- Due to hygiene reasons, there will be no refunds of jewellery of any kind, skincare or aftercare products for a change of mind.
- Faulty jewellery needs to be assessed by the salon owners. Communication will be required by email for proper investigation of the fault.
Piercing Jewellery
- If jewellery purchased in-salon as part of a piercing service is lost or goes missing from the piercing location within 5 days of the piercing, the salon may replace the jewellery free of charge, at Essential Beauty’s discretion and with proof of purchase.
- The customer must return to the original piercing salon for the jewellery to be assessed. Any replacements for lost jewellery must be for the same style or an item if equal value.
- After this period, replacements must be purchased.
Children’s Piercing Policy
- Children often play with their earrings, so please supervise closely.
- If jewellery purchased in-salon as part of a piercing service is lost or goes missing from the piercing location within 5 days of the piercing, the salon may replace the jewellery free of charge, at Essential Beauty’s discretion and with proof of purchase.
- The customer must return to the original piercing salon for the jewellery to be assessed.
- After this period, replacements must be purchased.
Changeover & Downsizing Jewellery in Salon
- Jewellery purchased from Essential Beauty specifically for a changeover or downsizing service is not eligible for refunds or exchanges.
- Jewellery brought into the salon or purchased elsewhere for a changeover or downsizing service is not eligible for refunds or exchanges.
- We take great care with handling all jewellery, we cannot be held responsible for any jewellery damage or loss. Any jewellery we take out during a changeover may become damaged during the changeover process.
Purchases of Products, Services, Digital Gift Cards Online/Bookings made Online
- Essential Beauty’s conditions of use, privacy policy, cancellation and refund policy regulate the services and/or products purchased through the online portal.
- Your treatment may be forfeited if the appointment booked online is cancelled less than 48 hours prior to the scheduled appointment or you do not attend the appointment.
- Products, digital gift cards, services or treatments purchased online are not transferable to other salons or individuals and a not redeemable for cash.
- Jewellery sold online is for established piercings only, as online jewellery is not autoclaved sterilised and cannot be used for body piercing in salon.
- The Australian Consumer Law governs the decisions made by Essential Beauty in regard to refunding a product and/or service.
- Some, services or products may not be suitable for you. Essential Beauty staff will exercise all care and skill when providing their service, however, you are responsible for determining whether the service or product is right for you.
- Prior to a treatment or service, you are required to disclose, upon request by Essential Beauty staff, any personal factors which may affect your treatment or service, by completing a consent form. This will apply to all new clients and existing clients.
Pre-paid Treatment Packages/Series
- There are no refunds on prepaid treatment packages/series, and they are not transferable to other salons, for alternate services or for a different salon or individuals.
- Prepaid treatment packages/series are valid for 12 months.
- If you cancel a prepaid treatment less than 48 hours before the appointment time, then you will forfeit the payment and the service in that series. However, if the appointment is re-scheduled, the payment will not be forfeited.
In the event the salon cannot complete a service or services in your prepaid treatment package, we will direct you to an alternative salon to complete that service/s.