Refund, Cancellations and pre-paid Treatments

Refunds, Cancellations and Pre-Paid Treatments

Cancellations & Refunds

  • Services and treatments are not transferable to other salons or individuals.
  • We require a minimum of 48 hours’ notice for any appointment cancellation.
  • If the appointment is cancelled more than 48 hours before the appointment time, you will receive a full refund.
  • A refund is provided where required in accordance with the Australian Consumer Law.
  • Certain services may require a deposit, at Essential Beauty’s discretion. If a deposit is obtained and you cancel more than 48 hours before the appointment,  you will receive a refund of your deposit, however, if you do not cancel before that 48 hour time frame and you do not attend your booked appointment, you will forfeit your deposit and treatment or service.
  • If a product or service is faulty, it may either be replaced or refunded, which will be at our discretion. There will be no refunds for a change of mind.
  • Some services or products may not be suitable for you. Essential Beauty staff will exercise all care and skill when providing their service, however, you are responsible for determining whether the service or product is right for you.
  • Prior to a treatment or service, you are required to disclose, upon request by Essential Beauty staff, any personal factors which may affect your treatment or service, by completing a consent form. This will apply to all new clients and existing clients.

Pre-paid Treatment Packages/Series

  • There are no refunds on prepaid treatment packages/series, and they are not transferable to other salons, for alternate services or for a different salon or individuals.
  • Prepaid treatment packages/series are valid for 12 months.
  • If you cancel a prepaid treatment less than 48 hours before the appointment time, then you will forfeit the payment and the service in that series. However, if the appointment is re-scheduled, the payment will not be forfeited.
  • In the event the salon cannot complete a service or services in your prepaid treatment package, we will direct you to an alternative salon to complete that service/s.

Purchases/Bookings made Online

  • Essential Beauty’s conditions of use, privacy policy, cancellation and refund policy regulate the services and/or products purchased through the online portal.
  • 48 hours’ notice is required for any appointment cancellations which were booked online.
  • Services and treatments purchased online are not transferable to other salons or individuals.
  • Your treatment may be forfeited if the appointment booked online is cancelled less than 48 hours prior to the scheduled appointment or you do not attend the appointment.
  • The Australian Consumer Law governs the decisions made by Essential Beauty in regards to refunding a product and/or service.
  • No refunds are available for change of mind, however, we may use our discretion if we feel that the treatment purchased by you was not suitable.
  • Refund requests for treatments purchased online must be made in writing and issued
    to: [email protected] for review and consideration of whether a refund is warranted.